[Resolved]  Skoda India — Car seat being damaged

Address:

Chandigarh, Punjab, 160020

To whom so ever it may concern
I bought a new skoda octavia and I took it for inspection after 7500kms the very first service at krishna auto sales in Chandigarh I asked the advisor for certain jobs to be done but failing in all and spoiling my cars seat with a chemical which took off the leather from the seat there was a stain which I asked the advisor to remove so the employee working rubbed it with the chemical which took off the leather then I approached the manager of service he was apologising .i jotted down a complaint and forwarded to the customer care after that they took my car from my residence for the whole day and did nothing they also spoiled the paint on the bonet and bumper which was to be removed by rubbing but my question is if the lower bumper was to b painted which cud be done from a normal touching also why did they paint and y ain't the body of the brand new car wasnt covered lack o[censored]ndiscipline and Unprofessionalism from the manager .and in revert what I have to hear is that sir you forwarded an email now it will be done over the email only so u. Ab please leave and take your car everything is on records over the camera .i strongly appeal that it should be taken care off and the seat spoiled my the engineers working in workshop should either be replaced aur get it sorted the manager promising that sir we have a leather polish which will help us to get back the colour of the seat but still my complaint is unsolved such irrelevant behaviour of the staff .thanks
Kindly look at the complaint and hoping to get a fair resolution .