[Resolved]  Skoda India — Dissatisfied customer

Address:

Mumbai City, Maharashtra

Hi Team,


I am writing this email as a final step before I decide to kill the vehicle forever. I’m really dissatisfied with the kind of service done.


I own a 2010 Skoda Fabia Ambient and recently got it serviced at your Reay Road workshop. The service didn’t even last for more than 12 hours and even after repeated messages to the engineer I don’t receive any reply. I have to follow up all the time


The car has some problem which no 1 is able to rectify. This is being happening since 1.5 years. Every now and then I face an EPC error with the car. Check the history of the vehicle and you’ll realize that I’ve always been spending money at your workshop for something or the other.


Least is the responsibility taken by your service engineers and store managers


I’m so very pissed with the car and the company that I really want to get rid of the car and want all the money back that I own


Before giving the car (1 day back) I was told by the engineer that yes there will be some issue however no one cares to educate the customer that the car will not work at all and that is the only solution. In the past 2 services when the estimate was given the same was not highlighted until the story is completely bad.


The last 2 estimates spoke about rear shock absorbers & this week’s estimates dosen’t talk about this. What kind of car check do you do


Please help and resolve this. Help means – take the car and give me my money back … I hate this brand