[Resolved]  Skoda India — how much does one pay for repair works (engine replacement) when vehicle is covered under extended warranty ??

Address:

Darjeeling, West Bengal

We own a Skoda Yeti bought from Jia Motors (authorised dealer for Skoda India) Siliguri in 2011. Everything was running smoothly until last year i.e. Oct 2013 that the vehicle developed some problem while driving and the engine broke down. The vehicle was towed down to Jia Motors Service Center where they delayed the repair process by almost a year. Also instead of delivering the vehicle at Siliguri we had to collect the vehicle from Kolkata i.e. 500 kms from Siliguri. During this period the vehicle was with the Skoda Service Center in Kolkata. We have some doubts which we have to raise : 1.)Whether we should be charged any amount for the repair works (even if the engine was replaced) if it comes under the extended warranty period ??? The Manager at the service center charged us almost Rs 1 lac for the repair works citing labour charges fr which he provided us a computerised bill. However he charged us almost 1.4 lacs for the engine for which he gave us a Kachcha Bill. In spite o[censored]s requesting him for a proper computerised bill and also since it was covered under extended warranty, he and his staff were not able to provide us with as a computerised bill, which has led to many doubts in the customers. 2.)We had to travel all the way to Kolkata for the vehicle after almost a year of pressurising them to complete the repair works on time. We got no assistance from them in this regard from the authorised dealer here instead caused us undue hardship and harassment. 3.)Also the vehicle was given to us in a pretty bad shape with parts missing like the rubber lining on the driver's door window, there is leakage in one of the containers in the engine where the water for the windscreen is stored, a nut missing in one of the rear tyres (we drove 500 kms as such without any knowledge of the missing nut) You put as at immense risk apart from the undue harassment caused. Kindly consider my queries as early as possible and respond !! A tired Skoda Customer !!