[Resolved]  Skoda India — Laura

Address:600018

I am the owner of the vehicle skoda laura bearing regn. no. tn-07-bu-5874 with engine no.0435621 and chassis no. lca110hdb09033025. the vehicle developed smoke during driving and was given for repair with gurudev motors, guindy industrial estate. i was informed that ecm has failed and that replacement was necessary. as per the instructions from the service station the ecm was replaced and the 4th service was done. it has taken one month for the service station to deliver the vehicle on the ground that "spares was not available". for the parts i have paid a total sum of rs.1, 31, 773/- plus service charges. the vehicle which was given under job card dated 25/05/2016 and was delivered on 15/06/2016. after service, i had taken the vehicle for a long drived to bangaluru on 06/07/2016. the vehicle didn't have sufficient pick-up. i immediately contacted the service station at chennai who said that the vehicle should be checked at the nearest service station at bangalore.in the meantime, the vehicle was idle for a day and on the next day i. e. on 08/07/2016 again fumes started appearing from the bannett. i was stranded on the road and the vehicle had to be towed to tafe skoda at hosur road, bangalore.

Now, i am driven from pillar to post. on one hand service agent skoda at chennai says that the defect could be rectified in bangalore itself. on the other hand the service agent at bangalore says that the parts were replaced in chennai and that the vehicle should be taken to gurudev motors for replacement of defective parts and rectification of defects. also according to tafe skoda at bangalore the towing charges will be approximately rs.15, 000/-.

At this juncture, i wish to point out that i don't go with gurudev motors at chennai or tafe skoda at bangalore but i go with skoda india service. is this the type of service that a customer could expect from skoda?. taking into consideration that i was already without vehicle for almost a month, the same defect has appeared and also the defect is dangerous and hazardous (the fumues emanating from the engine while driving which may ultimately result in fire). according to me, some basic defect which caused the ecm failure on the last occasion has not been rectified. with patience i hereby request you to help me to get my vehicle duly repaired.

I am a practicing advocate in chennai and there is no response from either of your service agent, i will be constrained to initiate legal action in this regard

V ravi
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Aug 12, 2016
Complaint marked as Resolved 
Skoda India customer support has been notified about the posted complaint.
Verified Support
Jul 12, 2016
Skoda India Customer Care's response
Dear Ravi, we apologize for the inconvenience. We are looking into your concern and our service representatives will connect with you soon. Regards, SKODA India.
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