Skoda India — my skoda rapid,1.5 years,26000 kms, 10 times in the service station, with more than 100 days and still its back to square one | |
Dear Sir, Good Day!!!I
am writing this mail with at most dissatisfaction and depression on
buying your esteemed vehicle. to be very frank it was always a dream
come true for me to have a vehicle owned by Skoda. In my family we had
two, one was with my dad a Fabia and with me a Skoda rapid(my first
owned car).i have dreamed and pooled in a lot of effort to have enough money to buy my favorite. 1,
Unfortunately from the next month i bought this car i was facing a lot
of issues on it. it started with a rust seen in the engine room, and
when i show it to the vision skoda service station, they rubbed it and
applied some grease and told me that now it will be fine. i thought i
would accept it, so that i could keep a rapport with them since i will
be forced to come to the same service station.( for ref please find the
attachments for the same).2, The second issue started when i told them there is metal rubbing kind a sound coming from the wheels,
when i told them regarding the same, they told me it same with all the
skoda cars. i was forced to believe it since this is, since i am layman,
donno much about the mechanical side of the cars.3, The
third issue started when i started facing issue with the breaking
system, on an emergency breaking the breaks used to hold and released,
then it takes quiet a seconds(not micro seconds almost 5 seconds) to
hold it back, which leaves the vehicles for almost 2, 3 meters without
break. when i was told about the same they said it is common for the
skoda vehicle, i believed that too.4, The funniest
part is when i gave my vehicle for my first service the rotor was bend
which required skimming, then the the break pads where replaced, which
was surprising. the ones which they said that was common with all
Skoda's become a replacement for the same, with that the replacement and
leveling the rotor, the sound issue got over but still the braking
issue is there.5, At last after 1000 Kms from the service
it is been noticed that the alignment has been gone and the tiers have
been worn out and the iron threads started coming out. i am not sure if
it is also common for all the Skoda's at a running Km of
16, 000Kms(remember the service center has done the wheel alignment and
wheel balancing during my 1st service) . i never complained coz still i
believed in you even after knowing the guys are fooling around with me. i
am sure the wheel alignment will never go wrong unless someone fiddles
with it, that too purposefully.6, the sixth Issue started
when the heating coil started blinking when i was travelling from
Bangalore to Kerala, as per the customer care instruction i have taken
the car to the Mysore Skoda and donno what they did!!! they said now it
is all good and told me you can continue with my journey, they too
charged 650 rs for the same, just after 20 kms it started blinking
again( now that 650 also gone in the drain ). but somehow i managed to
reach wayanad, when i reached kerala,
i just opened the engine cover, my the sight was much more
disappointing there is an oil leakage and the oil was scattered all
over, i went to the vision skoda with the same and told the whole
stories, (dated :22/11/2014) they took a whole month to investigate and
gave the vehicle back on 22/12/2014.7, The day i went to
take the vehicle back, i just opened the engine cover and now it is not
the oil but the diesel is leaking on the fuel injector portion. i was
asked to wait till 3 in the evening and got the vehicle back.8.
Then i started the journey back to my place just after 20 kms the
heating coil warning light started blinking again, was just wondering
why i gave a month for them to experiment my vehicle. considering the
fact that the heating coil is blinking and as per the instruction from
the service center they toed the vehicle to the service center, and
after two days the got the vehicle back to me saying it is all fine.9,
yesterday the so said perfect vehicle was taken by night to pick up my
wife from Airport and after traveling almost 16 km my whole vehicle
started smelling like diesel and when i opened the engine room there was
lot of diesel dipping from the injector. late night at 12:30 i was sure
nobody could help. so your call center guy told me to park my car on
the roadside. somehow i managed the vehicle to drive till my house and
now it is parked over there.10, inbetween there was an issue with the electronic fuel pump and was in the service center for a few days as well, Dear
Sir, i am talking about a vehicle which have run only 27000Kms, half of
the year your esteemed product is in the workshop, I am paying an EMI
of 12000/-, whenever i want to go somewhere my vehicle will broke down,
so i am forced to take a taxi for the same. a 1.5 year old vehicle have
all kind of leakages in its body. breaks not working, tell me what is
the point in keeping this vehicle with me. Now the saddest part is the Calicut service center is closing down, Vehicle Details:-Skoda Rapid (TMBBLANA7DG033968) Registration no is KL:57- G-6464 Engine number is CLN229562Purchased from, vision skoda, Calicut.Service Centre:- Vision Skoda, AreekadBeing
a CEO of the company i humbly request you to take back this faulty
vehicle and replace with a new one, i have suffered a lot with this
particular car.i am looking forward for a positive replay
Regards,
Cris Thomas
Panackal House
Engapuzha.P.O
Puduppady,
Calicut-673586
ph[protected]
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6 Comments | |
Comments
Dear Cris Thomas, Thanks for sharing your concern. We will get in touch with you shortly.
Hi Mr. blazerulez, Please share your contact details and vehicle registration number so that we can contact you soon.
Dear Cris Thomas, We are still awaiting your contact details. Please share the same so that we can quickly get in touch with you and help you resolve the problem.
Dear Mr. Thomas, As per our customer support team, we have been informed that your issue has been resolved. Hoping it is up to your satisfaction. Thank You. SKODA India.
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Very sad to know that u have been thru all that u hve mentioned, Me too a skoda owner is facing problems with a vehicle which has run just 26k kms.The driver side master motor stopped working, above speed of 70kms when i apply breaks the whole steering column vibrates, uneven wear off of the front left tyres, now the latest being the coil indicator blinking. I took the car to the service station in EKM.The car is there since a week.The injectors have failed and needs to be replaced.Cost is 29, 000. What to say regarding a car which boasts of high quality.Very poorly built cars and poor customer service.Skoda is not at all bothered about the fact that now there are only two service centres in whole of kerala.i PAID 4000RS just to take the car to the service station. I am frustrated and irritated.Some how the guys at Marikar is keeping me updated about the status.