[Resolved]  Skoda India — No proper feedback from Service Center

Address:

Surat, Gujarat

Sir, I gave my Skoda Rapid for repairs as its bonnet was crashed and needed to be replaced along with some other minor repairs on 20th November, 2013. The name of the dealer is "Torque Automotive Pvt. Ltd" in Surat. I was assured that the car will be repaired within a period of 10 days. I am a frequent traveler and I do need car for travelling long distances for everyday business purpose. After repeatedly taking proper backup since 28th November and waiting for more than 14 days, they said that they have no idea when the car will be repaired as they don't have spare parts as present. This type o[censored]nprofessional and careless response depicts mere shrinkage of work. The manager of the Torque Automotive Pvt. Ltd. Mr Srikanth constantly ignored our phone call due to which every time to know the status of my car, had to go to a long distance which further disturbs my schedule. On asking him the reasons for delay, the constant excuse of the service center was they are not having spare parts. If they don't have it, they would have not accepted my car for repairs. And if they do so, it is there responsibility to inform me the time it will take to get my car repair. On the other hand, the manager himself told us to register a complaint and give us the number of customer care when inquired about the delay. This type of experience was not expected from the Skoda company. The service center is of inferior quality, always out of stock of spare parts, depicts lack of management and lack of proper response to customers. Even for the minor repairs, the customer has to wait for days. I have given the car for repairs after properly arranging my whole schedule. As a business man, I do face great problem in re-arranging my schedule for further 5 days(which is also not guaranteed). I had planned my whole schedule keeping in view all my upcoming family functions which will be disturbed because of inferior quality of services by Skoda Service Centers. I had to confess sadly that the management of Skoda Service Centers stands nowhere when compared to the services I got from other companies service centers like Maruti Suzuki and Hundai. I would request Skoda to look into the management of Skoda Service Centers and work upon its improvement. Chandrakant Tibra Surat