[Resolved]  Skoda India — Not honoring warranty issue by Skoda india

Address:620017

I have a Skoda Octavia which was bought in July 2015. Recently made an outstation trip during which the battery drained completely and went dead. Car had to be jump-started twice and I brought it down to Trichy Gurudev motors. On examination, the battery was found dead. Battery is still under warranty. But Skoda refused to give me the warranty saying that I had installed a rear view camera which had caused the problem and hence the battery went dead.. This is impossible to believe. How can one rear view camera cause a battery to go dead. My car is an automatic transmission so the car will not even start if it's in reverse gear. The rear view camera is connected to a single rear light. It's impossible to cause drain and let alone make a battery go dead in one year. Very disappointed with Skoda. On inquiry they escaped saying that it is not an OEM camera being sold. The joke is, Skoda sells it's OEM rear view cameras now and I wonder how those will not cause the same problem. Kindly help me and let me know how to proceed.
Was this information helpful?
No (0)
Yes (0)
May 10, 2017
Complaint marked as Resolved 
Skoda India customer support has been notified about the posted complaint.
Sep 10, 2016
Updated by Skanda Shyamsundar
The Indian government is now planning to make rear cameras compulsory in all cars. Now how can Skoda escape saying that warranty will not be honored in such cases. I am planning to notify all Skoda owners and file a class action lawsuit.
Verified Support
Sep 13, 2016
Skoda India Customer Care's response
Dear Skanda,

Kindly share your car registration number and contact details. Accordingly we will have our service representatives will connect with you.

Regards,
SKODA India.
Sep 27, 2016
Updated by Skanda Shyamsundar
My car number is TN09CA7086.
Sep 27, 2016
Updated by Skanda Shyamsundar
My mobile number is [protected]
Verified Support
Sep 27, 2016
Skoda India Customer Care's response
Dear Skanda,

Thank you for sharing your details. We have noted your concern and our service representatives will connect with you soon.

Regards,
SKODA India.
Oct 18, 2016
Updated by Skanda Shyamsundar
There has been no progress on the complaint so far. I am planning legal action along with some others who have faced a similar problem.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Skoda India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    60%
    Complaints
    1236
    Pending
    0
    Resolved
    732
    Skoda India Phone
    1800 209 4646
    1800 102 6464
    Skoda India Address
    A-1 / 1, M.I.D.C., Five Star Industrial Area, Shendra, Aurangabad, Maharashtra, India - 431 201
    View all Skoda India contact information