[Resolved]  Skoda India — Pathetic service and no support, Concern No: SPL51676

Address:

Mumbai City, Maharashtra

I have been in touch with Skoda customer care email id with above concern number. Dealer after being pushed by Skoda has a green to raise some warranty replacements. I am hoping they get approved and in quick time. I still have a bigger issue; when my car visits a particular service station about 7 times for running repairs and insurance claim repairs; my car is reported for not doing first free service. Since last 15 months the car visited workshop; what did those guys do? Not even once we were told that service is due ! Last week when I went to workshop personally for my problems I found out there is no service record! However there is all the repair and insurance claims reports. How pathetic I don't get my free service but only the paid stuff record! Are you guys at Skoda listening! A customer who paid for your car didn't get a device call but his car came to the same workshop about 7 times and now the workshop says my timelines for free service is gone. I have to pay for it!!! This is no customer service. Every car company and dealers ensure customers don't miss their service in fact nano and alto cars get better service! Why are we paying a premium for Skoda cars! Just for safety and brand ! Obliviously service has to come! I hope you get this fixed. Nimish