Skoda India — Pathetic service

Address:

Pune, Maharashtra

Yesterday I took my 2 year old Yeti to the service center at Shivaji nagar, Pune for it's normal yearly service. Finding the place firstly is tough as there is no pick-up/drop facility, then one finds a cramped up place which is the only service center for Skoda vehicle owners in Pune, quite disappointing.

The real surprise came when I went to collect the car in the afternoon. I found that it was not washed or even wiped inside and the service center workers had added a few complimentary foot marks around. The Service Advisor told me that the engine bay is not washed as per Skoda instructions due to possible damage to the electricals (first time I am hearing this nonsense having had various cars for the last 30 years) and he could not comment on why the lack of cleaning of the car under or inside with a damp cloth to remove mud marks etc was not done. The charge for the regular service is Rs. 2200 and whilst they say they include a data scanning, no record or evidence was given of this.

The car was left at the gate and when I inspected it inside with the service advisor later as a part of the pre-inspection, I found a dent across the left front side. The advisor told me that this was not their doing. I am sure it was not there before and later confirmed this with the person who cleans my car daily each morning. I believe this happened whilst their driver (who expertise is in doubt) brought the vehicle into their cramped workshop.

It was only after insisting on meeting the Service Manager, I could get the car resent for washing and cleaning. I had to yet later stand with them and supervise that the cleaning was done properly.

I have never had this experience with my other Chevrolet vehicle, nor the previous other cars I owned from Honda, Maruti-Suzuki, Hyundai or Mahindra. Looking the long list of complaints on this Consumer Complaints forum and the poor reputation of service that Skoda India offers, I will not advise anybody to purchase any vehicle from this manufacturer as one can can see that they have no interest to maintain a good service reputation in India or regulate their service centers that besides poor attention are scam artists.

Ajit Keeriyott