[Resolved]  Skoda India — Reg. Service Issue - Dissatisification

Address:

Chennai, Tamil Nadu

Dear Sir, I own Skoda Fabia Registration No. TN09 BH 9712 with Chasis No. TMBFKC5J7BG012793 & Engine No.CFW095584 dt.18/03/2011. I have sent the vehicle with complaint to set right the indicators in dash board glowing all the time, got delivered the vehicle after four days of retention. When asked Mr.Nelson from Gurudev Motors pvt. ltd, guindy, chennai. about the vehicle status on 3rd day, I was informed he was waiting for a part to be replaced on warranty in the suspension. Subsequent to the delivery, I found a lot of noise arising from suspension even when the vehicle runs in a good road. On this complaint left the vehicle for rechecking on 29/05/2015 to attend and rectify. Suddenly Mr.Nelson advising me to change the suspension both front and back which would cost of Rs. 20, 000.00. In no occasion we have complained about the suspension problem. We suspect the suspensions (shock observers) were unwantedly torned resulting in brake down. I am completely dissatisfied with the way I was handled. If this is routinely done to all the customers the existance of skoda brand vehicles inspite of being built excellently becomes questionable. We need your immediate attention in this issue.