[Resolved]  Skoda India — Repetitive problems in Skoda Superb

Address:

New Delhi, Delhi

I purchased the Skoda Superb Automatic in Dec. 2010. It has been 3 years and 2 months since the purchase, the car has run 50000 kms. and there have been some or the other problem due to which a lot of time, money and energy have been wasted. My driver was going to drop my kid to his school when suddenly the car broke down. My kid was stranded on the roads for more than an hour until alternate arrangements could be made. The car was sent to the service station where i am told that some part called Mechatron is not working properly and this would cost about Rs.2.25Lacs i.e. approx. 10% of the total cost of car. The car is under 2+2 yr. extended warranty and i am told that this part is not covered in the extended warranty. This has happened the second time in the past 3 years. Why are we fooled even while buying the luxury cars from reputed companies paying the price and then told the things are not covered in the warranty. The car is now standing at the service centre with no resolution and i am stranded without a vehicle. The similar problem is there with the sunroof wherein the part was told to be changed under warranty once but within six months the same problem has appeared again. It seems that the so called authorized workshops don't replace the part but just repair it and make it work in order to stretch some time. My car has always gone only to one workshop ever since its purchase. I strongly feel that any new part would not create problems in such a short period of time if installed correctly. Waiting for some solution from Skoda Auto now. Nitin Singhal [protected]