[Resolved]  Skoda India — Skoda rapid automatic - black edition

Address:	Bangalore, Karnataka, 560008
Website:	www.skoda-auto.co.in

Hello Skoda India,

Yesterday I have given my Skoda Rapid Automatic (KA-01-ML-8603 Black Edition) for service to Vinyaka Skoda Service Station (TC Palya) as it was due 6 months general check-up and some engine sound was coming.

Prem - [protected] is the Service Advisor working there. They have been trying to identify the sound that is coming from the engine since 6th Nov. Today, I recieved call from Prem stating the sound is coming from the Clutch and Fly Wheel and needs to be replaced for 1.5 lacs to rectify the sound? Prem, stated that this is not covered under the warranty and either I need to pay from my pocket or need to claim from insurance.

I did mention in customer notes on the advisory report, that recently the car was driven from normal rain and few puddles of water in which the entire Bangalore city was affected. I also told him there were like other 1000 car's which also passed by the same rains and poodle of water. However, there is some strange sound coming from the car.

My question to Skoda is are you making fragile cars? What happens to the quote of Durability, Strength etc. Why do I have to pay money for rectifying the engine sound in 8 months? I haven't done any physical damage to the Car neither I have driven the car in some floods. I am convinced that the car is extremely fragile and within 8 months of purchase could handle one normal shower and poodle of water?

I personally think the issue has nothing to do with the rains or puddles of water causing the engine sound. Skoda is using this excuse to avoid replacing the part or rectify the sound by using the excuse of the rains and poodle of water?

I am writing this email asking for help to resolve my engine sound without Vinyaka Skoda Service asking for 1.5 lac to rectify your fragile Skoda Rapid car.