| Address: | Gautam Buddh Nagar, Uttar Pradesh |
Our Vehicle bearing registration no. DL 8C NA 5971 was sent to Nawab Motors for attending the long pending problems related to Power Window Switch, Hard Clutch (since purchase of the vehicle) and Noise from Both Front Doors on 4th March 2015. The Vehicle is under Extended warranty. When the vehicle was sent to workshop for attending the above issues on 4th March 2015, there were no complaints regarding the Suspension. Surprisingly when we reached the workshop for picking the vehicle we have been informed that suspension block has also been replaced and I need to pay approx. Rs. 3500/- for the same. Also the complaint regarding noise from driver side door was not attended.
Nobody Including the Service Advisor bothered to inform us prior to that suspension block are required to be changed. At least we expect a call for information regarding any Major Repair/ Replacement which has not been envisaged at the time of taking the vehicle in the workshop. When inquired whether the Suspension is covered under warranty they denied without checking. So we made the payment and took the vehicle back. Immediately after replacement of suspension blocks a cranking noise was noticed from the bottom of the vehicle whenever it used to run over a speed breaker or rumble strips, which was informed to the workshop when the vehicle was again sent to workshop for attending the complaints.
After Inspection we were informed that there is some problem in the Suspension Arm Bush and these are required to be changed. When we asked them why not they examined the complete suspension and noticed the problem in Suspension Arm Bushes also while attending the problem in Suspension Blocks on 4th March 2015, the service team was clue less about the same. It was informed to the Service team that as per our understanding the Suspension should be covered under warranty they replied that the vehicle would be examined first and after that they can tell whether the same is covered under warranty or Not.
Why the people at workshop and SAIPL are not having clarity about the warranty conditions because whenever we used to call them they reply that you bring the vehicle and we will see and do something for covering the same under warranty. Also there is no mention of the suspension system not being covered under warranty in the Vehicle Manual & Service Book.
We are writing to the Skoda Auto India Private Limited (SAIPL) also regularly since then for clarification on coverage of suspension under warranty but there is no response from SAIPL also regarding the same. We are now frustrated with the kind of response we are getting from Skoda Auto India Private Limited (SAIPL).
Although we have never expected a Perfect Car but basics in place for sure. We opted Skoda Fabia, considering product and quality of service from reputed brand like Skoda would not bamboozle, but I’m surprised and shattered with poor performance of the vehicle since the time it was bought and response system from service centers/ SAIPL time and again.
We anticipate some response from Skoda custodians of this Country and Global Market on the above issues.
Sunil Chandra
Mobile - +91- [protected]
email:[protected]@cogentworld.co.in Was this information helpful? | 
