[Resolved]  Skoda India — Too much maintenance for Skoda Superb. Visited the JMD Bhandup workshop 9 times in 2 years

Address:Mumbai City, Maharashtra

I own a Skoda Superb car since the last 5+ years. But the last 2 years or so have been horrible. I have sent my car for repair and maintenance atleast 8 to 10 times. My car has had to replace the Mechatronics (gear box) with the software twice, AC condensor, Starter, Ignition coils, Power window switches, Speed sensors, suction jet pump, coolant pump, and more .. Now the car is in the workshop again and this time the fuel control unit & pump needs to be replaced. I had called the toll free Skoda helpline, and gave my grievance to Ms Nikita on 2nd of September 2015. I was promised by her that one of our executives would get back to me in 24-48 hours latest. I heard back from Skoda India on the 10th of September after constant followup with the workshop. On the phone, the workshop manager, Mr Shamit and the Skoda India Area manager (West region), Mr Ryan had no answer as to why the car has been giving such high maintenance. They simply reply " Its completely normal for any car to have wear and tear" When I told them about a Honda or a Toyota not giving such maintenance, their reply was "Its a different company and league, you cannot compare!" SAD to hear such replies.
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Complaint marked as Resolved 
Skoda India customer support has been notified about the posted complaint.
Verified Support
Sep 14, 2015
Skoda India Customer Care's response
Dear Varun, kindly share your car registration number and contact details. Accordingly we will have our service representatives will connect with you. Regards, SKODA India.
Verified Support
Sep 30, 2015
Skoda India Customer Care's response
Dear Varun, we are still awaiting your contact details. Please share the same so that we can quickly get in touch with you and help you resolve the problem. Regards, SKODA India.
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