[Resolved]  Skoda India — Unresolved problems in skoda superb car

Address:	Kolkata, West Bengal, 700046
Website:	www.uniqueinternational.com

Dear Sir,

We had purchased a Skoda Superb bearing Engine No. 381962, Chassis No. 302001 from JIA Auto Sales, Pvt. Ltd., 2/3 Judges Court Rod, Alipore, Kolkata – 27, on[protected]. Their workshop is at NH-6, Kona Expressway, Howrah – 711403. The car was registered with Motor Vehicle bearing No. WB 02AC 3321 in the name o[censored]nique International Private Limited.

During the course of past two servicing with JIA Auto on[protected] and[protected], we had complained of a problem in Door Lock. The Remote Lock had to be pressed a number of times before the door opened. At each servicing, JIA Auto could not resolve the problem on the ground that the part required to repair the same is unavailable. For more than a year now we are facing this problem and we are surprised as to how a part could not be available for a company like Skoda for good one year. JIA Auto has not even cared to call back and update us on the status of the part required and we continue to drive the car with deteriorating car experience and with the resolve not to buy a Skoda car in future.

The car has further developed a snag in the window of the Driver’s Side Door. The Window is not closing and we have to drive the car with the opened window, spoiling the interiors of the car as JIA Auto says that they cannot service the car before 21st of this month.

Whenever one buys a “Skoda”, an implicit expectation of luxury and superior experience is embedded in the purchase. Our driving experience for last one year has been anything but that. A company who is “obsessed with quality since 1897”, this is matter of great concern that things have come to such a pass where we are reluctant to continue with the brand.

We request you to kindly intervene in the matter and help us in two ways:

a) Get our door lock and window problem resolved immediately
b) Get our car serviced as soon as possible as it is highly embarrassing to drive the car like this.

Regards,

Rohit Surana
Director