[Resolved]  Skoda India — Wrong key and barrel sent skoda octavia

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Dr.Rocha, Greetings from Skoda Auto India! This is to acknowledge the receipt of your concern At the outset we understand your concern and regret for any inconvenience caused to you. We have taken up the matter with the respective dealership for further resolution of your concern at the earliest Please feel free to speak with dealer CRM Ms.Desai Jayanti on [protected] for any assistance required in this matter. In case of any further assistance please feel free to contact our Area Service Manager, Mr. M. Vasudeva on [protected] You may also email him on vasudeva.[protected]@skoda-auto.co.in Assuring our best support at all times. Regards, Monica T Customer Support |[protected] Škoda Auto India Pvt. Ltd [protected]@skoda-auto.co.in | www.skoda-auto.co.in | www.skoda-auto.com ‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’ From: Alan Rocha [mailto:s.alan.[protected]@gmail.com] Sent: Friday, September 11, 2015 11:53 AM To: SKIN R: Aurangabad, Skoda India Customer Care Cc: [protected]@avelar-motors.com Subject: WRONG KEY AND BARREL SENT BY SKODA TO GOA DEALER Dear Sir/Madam This is to inform you that I was called by AVELAR MOTORS your dealer IN GOA today saying that my door barrel and key has come. To our shock we have realized that the SKODA company has sent the wrong barrel and the two keys without remote when I had asked and paid advance of Rs 4500 for one key with remote and the barrel Advance was paid on 28/7/2015 via receipt no AM-G/ . Kindly ENSURE THAT THE RIGHT KEY WITH REMOTE AS WELL AS THE RIGHT BARREL IS SENT IMMEDIATELY as it is causing me a lot of inconvenience best wishes\ Dr Alan Rocha On Tue, Jul 21, 2015 at 1:05 PM, SKIN R: Aurangabad, Skoda India Customer Care wrote: Dr.Alan, Greetings from Skoda Auto!!! Acknowledgement We are in receipt of your below mail and had noted the contents. In order to address the query effectively, Request you to kindly share with us your contact details Please be rest assured that the query will addressed at your entire satisfaction as per Skoda Auto norms. Hope your understanding on the same and assuring our best services at all times. Regards, Monica T Customer Support |[protected] Škoda Auto India Pvt. Ltd