[Resolved]  Skoda Octavia — No Customer service

Address:

Coimbatore, Tamil Nadu

I am having a skoda Octavia vehicle with the registration number TN 37 CX 3456 which I bought from dealer Millionium motors (Skoda) Coimbatore and ever since I landed myself into a deep deep trouble. My car's windshield was broken on August 24th 2015 and regarding this damage I made a direct notice to Millionium Motors for the replacement of windshield. Whereas they said that they need to import the material directly from Skoda Company which will take minimum of 15 days to reach their Showroom and also they asked me to make the advance payment of INR 5, 000, we made this payment on 26th August 2015. But there was no reply or any updates about the windshield till today. I'm a businessman whereas I go in and around for a business trip and even my clients come to my place, at that time I can't borrow someone's vehicle and go. It is shame for me to do that. Who will bare my loss and it is a great prestige issue for me to stay without vehicle for past 30 days. Just for one windshield they make so many days; if a full car is under damage how many days will they take. Is it reasonable to wait for more than 1 month to get a windshield? Is this the way of your service that you promised us when we purchase the car? Till you sell your product the service you promise us like luxury and easily done, but once you sold them to us, don’t even care to know the status about the damage in our car. It looks like all are money crocodile. Because of the dealers service I really hesitate to get in touch with Skoda Company and don't think that I can recommend Skoda as a best car company with good service to anyone. When I send a compliant mail to this dealer it was irresponsible reply from them mentioning that it will take 10 more days to come and they will not give any temporary resolution even after hinting them that "I don't have spare car to use, so give me some alternative till my car gets ready”. I need immediate action and give me an alternative car or make ready with windshield. I don’t have patience more than this. Find me a positive solution for my sufferings. Hope you understand the issues I’m facing because of your delay response.