Skoda — redress an issue related to extended warranty

Address:Thiruvananthapuram, Kerala

Dear Sir, Sub: Request to redress an issue related to extended warranty Since I am unable to get a helpful response from your service center M/s Marikar Engineers PVT LTD Thiruvananthapuram, I am turning to you as my next resort. I have purchased Skoda Fabia 1.2 TDI from Marikar during August 2011; with an additional payment of Rs. 10, 423/- for getting extended warranty of two more years. So I enjoy a warranty period till August 2015. Enclosed is the copy of the invoice for your reference. My vehicle number is KL-16-G-8869. I did all the service and repair from authorized service centers of Skoda till now. Amid a routine inspection of my car during August 2014 (kilometer reading approximately 65, 000 if I am right), the service personnel informed me that the car has some problem in the steering rod and it has to be replaced, the cost may come to around Rs. 45, 000/- I told him to do it under warranty and to my surprise, after a couple of days, he informed me that I do not have warranty and I will have to replace it on my own cost. Since then till now, I am constantly in touch with the showroom at least once in a month, only to know that they are communicating with the company regarding warranty and there is not much of a progress so far. They are admitting that they have received the amount from me but at the same time they claimed that Skoda is not ready to do it under warranty. There are some issues with the transfer of my payment from the showroom to the company. The only information that they are able to deliver is that I am not alone and there are other customers who face the same issue. I don’t find anything particularly soothing with that point. • Who is responsible for delaying and hence denying the repair of my car for the last 6 months even after a faulty part is detected? • Am I being dragged far too much so that the warranty period gets over by august 2015? • Is this a delaying tactics to deny the benefits, which I have already paid for? • If the company is not able to give benefits to the customer after we pay a premium for it, is it a breach of contract? Unfortunately, this regrettable performance of the company and service centre on after sales front only reflects poorly on your entire organization. I request your assistance in resolving this problem and to honor all the terms of warranty contract with me. In case this discrepancy is the result of a simple oversight, I am ready to co-operate with you if you want little more time to cure it, but that should be done on an assurance that the replacement will be done under the warranty contract. I have enjoyed my ride with Skoda car for the past three years and I would like to continue for more years to come. I admire the quality of cars that you produce. But please don’t dent my confidence level in your company as a customer in the most important area like after sales service. Please act swiftly and positively. Yours truly Krishnan Potty V
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Dear Mr. Krishnan, we have noted your concern. Our representatives will get in touch with you soon.
Dear Mr. Krishnan, we have resolved your concern. Hoping it is up to your satisfaction. Please contact for any further help. Regards, SKODA India

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