Sleepwell — Discomfort on mattress and severe body ache due to the mattress

Address:

Kolkata, West Bengal, 700091

Ref: Tax Invoice Number AIPL/079/14-15 dated 2/2/15

Product Name: Sleepwell Flexi Resitec Air

Size: 78*72*5

With reference to the above tax invoice, I may hereby mention that I had purchased the aforesaid mentioned mattress in keeping with the disclosed qualities and features of the mattress.

However, since that last 1.5 years since when I am using this mattress, I wake up with severe back ache.I am unable to sleep properly and my doctor says that this seems to be the case due to inappropriateness of the mattress.
I had especially purchased this "Resitec Air " Mattress which is supposedly "one of the product from Sleepwell's Wide range of mattresses which are scientifically designed to ensure customer's good health and quality of sleep for years". This is the tag line Seepwell uses for advertising its products. However, if after proclaiming of such comfort, when their mattress has become a night mare for their customer

I am continuously trying to contact their customer care but no response. I even wrote them a mail, to which I have received no reply.Therefore I now request you to kindly help me resolve this issue