Snapdeal — Amount not refunded/ order no.[protected]

Address:	Rewa, Madhya Pradesh, 486001
Website:	www.snapdeal.com

Dear concern,

Regarding order no.[protected] (Voltas 1.5 ton 5 star 185 ey (R) split air conditioner wine red).

I have ordered voltas 1.5 ton split air conditioner from snapdeal dated on 09 may 2016 which order no is - [protected], and this product has booked in gati courier dated on 10 may 2016 which tracking no. Is[protected] but after 12 days from booking of product this product has not traceable and finally product dispatched on 22 may 2016 from bhiwandi (M. H) and when the product reached on 27 may 2016 in rewa m. P. (Destination) then i have contact on gati courier rewa for delivery of product. Then they (Gati courier rewa) replied me that this product is ready to return for origin and this product would not delivered to you.

Then i said that i want this product urgently then they (Gati courier rewa) replied me for contact in gati courier bhopal (Head office) for delivery of this product. I have contact on gati courier bhopal for delivery of this product then firstly he told me that this product have some defect and refused the delivery of this product and also said that from where the product is booked they got instruction for do not deliver this product and also have the instruction to return the product to origin. Gati courier bhopal told me to re-order the same product and they cannot have permission to deliver this product then i ask ok.

Then after 15 minutes (Gati courier rewa) have contact to me for receive this product from their office then i went gati rewa office and collected the product and paid 34, 179/- cash amount.

When i open the product in home, i received picture tube of tv in box (Of voltas air conditioner).

I immediately complaint to snapdeal customer care department on 30 may 2016 and an executive name was mr. Ejaj ahmad told me that (No need to panic, your money is safe under our trustpay policy, for this case our investigation department will investigate your concern, no need to panic)
And said to check my mail and then replied that my product is picked-up by jv express with in 2 working days and also said to arrange a call back from their team.

After that jv express was picked-up my product which tracking no. Is (Sd[protected] on 31 may 2016 and i also shared the pickup receipt on 01 june 2016 in snapdeal which was provided by jv express.

After that i contacted on 04 june 2016 at 11:00 am in snapdeal customer care an executive name sachin told me that my product reverse pickup was successful and they also shared the reverse pickup receipt of product in his ware house and logistics department and also told that my refund will be initiated before (Monday) 06 june 2016 but refund was not initiated on (Monday) 06 june 2016 then again i contact on 06 june 2016 at 10:40 am at customer care department an executive name prerna mam told me that they will initiate my refund with in 24 to 48 hours and they also told me that this is her responsibility and also told to handle my case personally.
But after 48 hours still did not refund from that times.

Then i complaint on snapdeal social media department that my refund did not initiated yet. An executive name smrita from snapdeal social media department has contact to me dated on 08 june 2016 at 10:30am and they told me that my refund would be initiated within 1 to 2 days but after that refund did not initiated.

On 12 june 2016 received phone call from social media department replied that they are forwarding my complain to gati courier because my product is not showing delivered in gati courier website.


After suffering i written email to [protected]@snapdeal.com, rohit. [protected]@snapdeal.com and kunal. [protected]@snapdeal.com informed above matter and requested for my refund, then dated on 12 june 2016 at 06:20pm received call from snapdeal executive name mursleen (From ceo escalation department) told me that they would immediate solve my case and will be initiate my refund as soon as possible.

Then received phone call date on 13 june 2016 (Monday) at 11:00pm snapdeal executive name neha mehra from ceo escalation department, she told me that my complaint is not pass her internal checks that's why she is unable to initiate my refund. I asked her why did my complaint is rejected? They told that product is not delivered to you (Gopi nath gupta).


Note – as above discussion, i felt, you did not solve this problem, as your concern, that all responsibility of your which is courier updating, pickup updating etc, kindly confirmed to gati courier i gave them 34, 179/- in cash, and also collected faulty product by your jv express by your instruction, so how can you say, it did not delivered to me.

My product is picked-up from my address through jv express tracking no. Sd47636432 on 31 may 2016 which have shared pickup receipt with you by mail.

You guys have been great cheat with me from beginning, i have really mentally torture.

I have long since tolerated your mistakes, but i tired to discuss more about this incident to everyone, and this case will have to taken in consumer forum, if you cannot solve as soon as possible.

Once again i'm sharing pickup receipt with you, find attachment.