[Resolved]  Snapdeal — Defective mobile phone- No digit 1 in dial

Address:	110092
Website:	www.Snapdeal.com

I purchased a mobile phone -BQ S38 from Snapdeal. Order placed on 22.10.16 with full payment 2699 on line. Product delivered on 25.10.16. It was a Diwali gift for sister, so checked it on 29.10.16 before handing it over.
The handset was defective- on keypad, if you press 1 it shows 2, if you press 2 it shows 3, if you press 3 then comes 3, and thereon.
I immediately put in request for Return/Replacement on 29.10.16 through customer care desk. Subsequently, I made calls on 30.10.16/ 31.10.16/2.11.16/ 6.11.16/ 7.11.16/ 9.11.16 ...made almost 10 calls. Every time the executive assured that he/she would refer the case to resolve. Twice spoke to Supervisors- Sripad and Naveen, who agreed and assured that such a handset is useless and they would get back with solution.
On 9.11.16 I received a mail from Snapdeal team that I should go with the product to the Service Center of the phone i.e. BQ, get a verification letter from them about the defect, and then they will replace/return. At the first place, I felt that if I bought it from Snapdeal and made payment to Snapdeal, and if I received a product with manufacturing defect at the first instance, why should I be asked to go to the third party?

I checked on-line the locations of the service center. Visited the closest one at Dilshad Garden it was shut down about a year back, checked another Center at Karawal Nagar that is also shut down, searched for the Head office number on line, tried customer helpline, number not active...I managed to speak to somebody who had a franchise earlier of BQ... I was told that the BQ mobile company-support in India has packed off after Diwali... after selling all their 'dead stock' to online companies like Snapdeal which sold them at some discounted prices and made fool of many customers like me in Diwali Season sale!

I have written two mails to Snapdeal team apprising them of the situation...no response... Now, when I contact Snapdeal they give me a mail saying that my product is 'not eligible for Replace/ Return under company policy!'
I wonder how such big companies are making fool of thousands of customers like me with such malpractices openly!

Since this matter has come to a dead end after almost four weeks of pursuing it with Snapdeal, I would like to take it up with Consumer forum/ Consumer court for proper action against such company.