[Resolved]  Snapdeal — Delivered different product (Low quality)

Address:

Dehradun, Uttarakhand

Sir I ordered a graphic card from SNAPDEAL whose order details are given below Order ID : [protected] Order Placed on :[protected]:42:54 Order Details : S.no Item name Quantity Estimated Dispatch Date Price 1 Sapphire HD7770 1GB DDR5 Graphic Card 1 In Process 8750 Dispatch Information : shivansh solutions Shop no 38, Capri trade center, Cannaught place, chakrata road Dehradun - 248001 Uttrakhand Total Amount : Rs. 8750 SD Cash Redeemed : 0 Shipping Charges : 0 Payable Amount : Rs. 8750 The picture which the snapdeal displayed on their website is attached below. Basically this is card had better heat sinks and cooling system in it. The dimension of the card as provided on their web site is 210(L)x110(W)x43(H) mm Size. Inline image 1 The picture of the card which they delivered me is attached below Inline image 2 But they delivered a completely different card which is not even close to the card displayed above. The dimension was quite different and no branding on the card (not even sure that whether it is HD 7770). Even the pc detected it as HD7700 and clock speed was 950 mhz but the snapdeal claimed it 1 ghz. The plastic used is of low quality. and the most important, above all they should have delivered the card shown in their website, this is all online stores are meant to be that they delivers what they display and of the same specifications. This is completely cheating and doing fraud to customers. On a online store like snapdeal, one only goes by the pictures displayed and the specifications been provided, but snapdeal had completely cheated me in every aspect. Not only me there are many other victims . When i went through the feedback on the same card by others i discovered that other had also been cheated in the same way.. Even i gave two feedbacks for the same on the website but it were never displayed. Sir when i contacted snapdeal about this they said that you have to inform the same to us within 7 days. I responded to their this vague argument by saying that i discovered it later on that they have supplied me a duplicate card as i was out of station. Moreover what does it mean by 7 days time period. What if one buys a tissot or rado or any other expensive watch from snapdeal and later on after 15 days he got to know that the watch delivered is a replica than according to snapdeal its not their fault as we did not figure out this within 7 days. it was our fault that we believed snapdeal that they are providing us the right products. This means the snapdeal works on the strategy that deliver duplicate products and if one finds out this within one week than replace it else keep saying sorry. Ravindra juwantha ravi.[protected]@gmail.com [protected]