Snapdeal — faulty item delivered

rekha461

from Delhi, Delhi

Address:

Kolkata, West Bengal

ORDER NO.[protected] supplied by go javas courier on 22nd february 2015.I had ordered a kaspersky internet security 2015.But i got the faulty material.at first the cd was not working and then it showed that it had already been activated on 9th march 2014.somebody has used it and has given me.Instead of showing on the right hand side-365 days remaining, it is showing 14 days remaining.plz help.immediatelyreplace it or refund my money

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Snapdeal.com customer support has been notified about the posted complaint.

Feb 22, 2015

Updated by rekha461 Also when i opened the box, the seal of the kaspersky internet security was already opened...

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Snapdeal.com Customer Care

from Delhi, Delhi

Verified Support

Dear Rekha,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is
working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

Snapdeal.com Customer Care

from Delhi, Delhi

Verified Support

Dear Rekha,

We wish to inform you that the concern highlighted by you has been resolved and the same has been communicated to you. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Snapdeal Online Team