Snapdeal — Faulty product received

Address:Hyderabad, Andhra Pradesh

On Jan 14th, 2014, I placed an online order for Neil Charcoal Barbeque bearing order no: [protected] . My shipment arrived within the promised number of days. I opened the package which was later found to be defective and inadequate according to ISI standards, which was not expecting to be delivered.

I then attempted to use online system to submit my item for return. The website SNAPDEAL informed me that the product could not be returned. The Customer service executive initially resisted and was blaming me for have opened the package, suggesting that “they would just end up telling me the that I should keep this disgusting product and they will pay me 200 rupees as a console gesture.”

I have spent an amount of 2413 rupees and this is what i get . The product is carrying a 1 year warranty on the box and on the SNAPDEAL website, these people are cheating us in this way. Please someone help me to have it returned.
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

Dear Ayesha,

Sorry for the inconvenience. This is to inform you that your concern listed 23 JAN 2014 has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Snapdeal.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    71%
    Complaints
    14445
    Pending
    2758
    Resolved
    9447
    Snapdeal.com Phone
    +91 11 4637 1100 [Customer Care]
    +91 88 8825 4614 [Delhi]
    +91 92 1269 2126 [Customer Care]
    Snapdeal.com Address
    238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
    View all Snapdeal.com contact information