Snapdeal — Intex cloud flash mobile | |||||
I had placed an order vide order no [protected] for intex cloud flash 4g phone on 16.01.2016 and phone received on 21.01.2016. It is seen that that the sim slot of the phone is not opening. hence i contacted the customer service center on 22.01.2016 and they told me that the item can be replaceable. on the advice of the customer service person i had sent the item on 27.01.2016 through Blue dart couriers along with invoice and DOA certificate. but the item is not received by snap deal. the item is sent on the advise of the customer service agent. what i can do for replace the item. Was this information helpful? | |||||
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Snapdeal.com customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
customer care personal called several times no action was taken. It seems Snap deal is trying to fool me. Please tell me that the item is replaceable or not. If the answer is not I am ready to throw the item purchased .
Reply
Every day the customer care people called me and apologizing about the inconvenience caused by me. But no follow up action was taken to replace the item. The item mobile phone was was received by me on 22.01.2016. Then I had replaced the item on 23.01.2016 and fetched the mobile phone at authorized service center on the same day. On 24.01.106 the customer care person called me and advised to approach the authorized service center and collect DOA certificate and send the mobile phone to seller. on the advise of that customer care person i send the phone on 27.01.2016. But the seller not accepted the phone and resend the item and I received the item on 4.02.2016. In the meantime the customer care people called several times and promises to replace the item. After receiving the phone the phone several calls made by the customer care personal but no fruitful action is seen taken. Now I am going to approach the consumer forum for my loss and humiliation.
Dear jisha ullas,
Hope you are doing good.
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.
Regards,
Snapdeal Team
Hope you are doing good.
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.
Regards,
Snapdeal Team
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