[Resolved] Snapdeal — No refund is made till date

Aniketh13

from Delhi, Delhi

Address:

Jorhat, Assam, 785001

I brought an iphone 6s from snapdeal through cash on delivery costing Rs 44225.It was delivered to me by March end and i paid the money, but after few weeks i came to know that stolen iphone was delivered to me by snapdeal.They around 15 days or so after delivery mailed me that my order was cancelled as they lost it.After that i have mailed and talked to snapdeal care but did not get any response except query no's.My phone is completely damaged and i don't have invoice of it, i feel completely cheated by snapdeal.44k is huge amount for me. Its been 2 days from my last complain and till now i have not recieved any feedback, refernce no 33448934. No money is refunded to me till now. I have always prefered snapdeal for online shopping. So, please sir refund me my money back.

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Nov 26, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2016

Snapdeal.com Customer Care's response Dear Aniketh13,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Oct 25, 2016

Updated by Aniketh13 Till date i have not got any concrete response from snapdeal. Don't even have the invoice of the particular product. Kindly refund me my money as soon as possible. Becuase this is no joke, not refunding money for last few months and doing fraud. If this issue is not sorted out this time then i will complain against you to consumer court and higher authority.

Verified Support

Oct 26, 2016

Snapdeal.com Customer Care's response Dear Aniketh13,

We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.

Regards,
Team Snapdeal

Verified Support

Dec 03, 2016

Snapdeal.com Customer Care's response Dear Aniketh13,

We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal

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Comments

Aniketh13

from Delhi, Delhi

Sir, I have waited for far too long. No response was given to me. Disappointed with snapdeal, even regular user like us have to go through such hassle.Just want my money to be refunded.