[Resolved]  Snapdeal — No return of defective product

Address:Pune, Maharashtra

I bought a Zebronics Bluetooth headsfree from Sanp Deal last month. When it is delivered to I found it does not work with my HTC desire V. I tried it on windows PC and it did not worked there too. Later I found it does not work with Samsung phones, Nokia windows phones, Motorola phones or any device my freinds held. I tried to return it online but the site gave me number to call. I called it and they said they will tell me tommorow about the matter. Next day they said they had nothing to do when an electronic product does not work. I should complain to Zebronics. I asked what about the "no question return policy". They said I have to read the return policy documents first. Later I called them again and explained I want my refund from them not from Zebronics because I baught product from not from Zebronics. They assured me they will return it. When I return it online I realized the seven days have passed during all these stupid calls I made. I called them and begged to return that junk and they just tried to pass those seven days so I could not return it. I realized it was an open fraud. I also tried to submit a feedback on product page that it does not work with those devices I tried but they did not submitted it. Obviously, because they could not sell those wothless products anymore if they have submitted it. I request to take a strict action against Snap Deal and please stop thse open frauds. It is not for my money, I can afford another working device but it is about principals and the rights of consumers in a free country. Thanks in advance
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Aug 5, 2021
Complaint marked as Resolved 
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Dear Manoj Tanwar Panchal,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team
Dear Manoj Tanwar Panchal,

Information about your contact details are still awaited from you. In case you are still facing any concern, please contact us on [protected]@snapdeal.com.

Regards,
Snapdeal Online Team

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