Snapdeal — Not refund my amount but. Product returned

Address:	Dehradun, Uttarakhand, 249201
Website:	www.snapdeal.in

Hi, I ordered a Black Berry passport 32 GB Black (order no: [protected]) from Snapdeal in Date.14/12/2015 and return date.17/12/2015 Return reason because this items was damage delivery me . After returning the item through their courier pickup it has been now one week, but money not refunded. I was calling the snapdeal call center, talking to the representatives, manager in Chennai (many times) with Customer Support Case id # 15656769. The issue what they explained is the receipt of item is not confirmed by their Chennai warehouse office. So, I even sent them the tracked courier receipt for confirmation bill me also available Or courier receipt me also available me attach this mail Or snapdeal wale mere sath fraud kr rahe h or jb call krte h wo bolte h 24 hour me solution ho jayega apka but koi problems solve ni hota h I request u sir please solve my problems Thank u sir