[Resolved]  Snapdeal — Order sub id [protected]

Address:Dakshina Kannada, Karnataka, 575001
Website:www.snapdeal.com

I had ordered a Surf Excel Household Kit - Surf Excel Matic Top Load 2Kg+ Vim Dishwash Lemon Gel 500 ml+ Comfort Fabric Conditioner 200 ml.
I did not receive the "Comfort fabric conditioner" in the package. I have mailed the complaint to snapdeal 3 times, each time to be greeted with the reply "Your order is not eligible for refund/replacement. "
There is no option to talk to an executive on the customer care number.
Highly irresponsible company. Would not suggest anyone to buy anything from snapdeal.
Was this information helpful?
No (0)
Yes (0)
Nov 24, 2016
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Oct 22, 2016
Snapdeal.com Customer Care's response
Dear Anuj taparia,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal
Verified Support
Dec 02, 2016
Snapdeal.com Customer Care's response
Dear Anuj taparia,

We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Snapdeal.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    71%
    Complaints
    14445
    Pending
    2758
    Resolved
    9447
    Snapdeal.com Phone
    +91 11 4637 1100 [Customer Care]
    +91 88 8825 4614 [Delhi]
    +91 92 1269 2126 [Customer Care]
    Snapdeal.com Address
    238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
    View all Snapdeal.com contact information