Snapdeal — Problem related with refund and return

Address:	Kozhikode, Kerala, 673601
Website:	www.snapdeal.com

Respected sir/madam, I ordered Redmi 2 prime 16gb (Order ID: [protected]) phone on snapdeal on 28 sep 2015.I received this product on 6th oct 2015.After 24 hrs the touch of mobile is not working.I asked snapdeal to refund or return my money.They told just follow these procedure, I followed that but again its not working.Then they told me to consult with Xiaomi toll free number.They told some steps to follow but again my problem is not resolved.Then i told him to give back my refund then they are telling that take DOA or job sheet from service center of xiaomi.I contacted two of the service center. 1. Doctor Fone Services Address: 2nd Floor, Mulavana Buildings, G .S. Road, Kottayam, Kerala-686001 Hours of Operation: Monday to Saturday, 10:00-18:00 Service Center Phone Number:[protected] 2. Velachery(Mi Exclusive Service Center) Address: MI Exclusive Service Center, Shop No.1, First floor, Door No.32, Nagappa Centre, 100 feet bye-pass Road, Opp to GRT, Velachery, Chennai – 600042 Hours of Operation: Monday to Sunday, 10:00-18:00 Service Center Phone Number:[protected] Both the service center are telling that they don't have the authority to give DOA.Then i asked to snapdeal then they are telling that you have to give DOA otherwise refund or return will not takes place. They are showing on site 7days easy return policy but now they are not taking any action.I am a student in NIT calicut and the service center is 4 to 5hrs from here.I contacted but they refused to give the DOA. So please resolve my problem. AMIT GAURAV MOBILE NO-[protected] EMAIL-amit.[protected]@gmail.com