[Resolved] Snapdeal — Refund initiated after 18 days (Product rates revised)

gaurav076

from New Delhi, Delhi

Address:	New Delhi, Delhi, 110059
Website:	Snapdeal

I placed one Order ID: [protected](Dabur Chyawanprash 1Kg + Dabur Honey 400g + Dabur Badam Tail 100 ml) on snapdeal by 21st November for which original delivery date was 28th November but unfortunately it was not delivered on or before promised date thereafter i discussed to customer care, they informed that it was delayed in shipment & revised delivery date was updated of 5th Dec & not get delivered on 5th dec also thereafter revised delivery date was 9th Dec but on 7th dec, i received sms for order cancelled & refund initiated. i tried several times on customer card via calls & mails and everytime i was informed that it will be delivered before promised date. i checked the rates on 7th dec, it was also revised. Requesting you to kindly help for this matter as i couldnot get delivered my order after so many endeavors & also my money blocked for 18 days whereas without my any fault. Thanks.

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Jan 21, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2016

Snapdeal.com Customer Care's response Dear Gaurav076,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Verified Support

Dec 12, 2016

Snapdeal.com Customer Care's response Dear Raghu promo,

We regret the inconvenience you've had with us. Please share your concern in brief along with your Order in order to assist you better.

Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,

Team Snapdeal

Dec 15, 2016

Updated by gaurav076 I have received the phone call by Dec 12th only not received any call on dec 8, they are not confirming the exact reason of why it was cancelled. Now i can only place order at revise rate & i couldn't take the benefits of the products cause to not delivered & my money was also block.

Verified Support

Dec 15, 2016

Snapdeal.com Customer Care's response Dear gaurav076,

We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.

Regards,
Team Snapdeal

Verified Support

Dec 20, 2016

Snapdeal.com Customer Care's response Dear Raghu promo,

We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal

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Comments

Sumitra Purkayastha

from Silchar, Assam

Hi there, As I'm pressing the "Buy now" bottom to purchase any item, a blank page pops up with no details of address or mode of payment. Please help

Snapdeal.com Customer Care's response, Dec 9, 2016

Verified Support

Dear Sumitra Purkayastha,

Kindly share your registered email id and contact details on writetous@snapdeal.com so that we may assist you further.

Regards,
Team Snapdeal

raghu promo's reply, Dec 10, 2016

Hi Sumitra,

After seeing all these cases, you are still going to purchase from snapdeal. They are fraudulent company. You will get defective product and you will never get your money back for return.

Please dont buy from snapdeal.