[Resolved] Snapdeal — Refund pending more than 15 days

stujt

from Mumbai, Maharashtra

Address:	New Delhi, Delhi, 110020
Website:	www.snapdeal.com

Canceled the order on 6th Oct (Order ID: [protected]) and as per policy, It should reflect in my account within 4 days but it's been more than 15 days now and the amount has not been credited yet. Snapdeal team had requested several times to solve the refund issue and every time they are giving me false assurance that within 24 hrs the amount will be credited in my account. However till date no update from snap deal side even though repeated reminders in the form of mails & telecom.

Today also i tried customer care and requested to forward the call to some seniors and they put me on 15 min hold and finally the call was cancelled. The seniors are not attending the calls and they are not even showing the courtesy to solve the issue.

I confirmed with my bank also till date no refund has been credited. Not sure they are rotating the money or what fooling up the customer.

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May 13, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2016

Snapdeal.com Customer Care's response Dear stujt,

We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.

Regards,
Team Snapdeal

Oct 20, 2016

Updated by stujt its a big surprise whenever i am sending mails from my personal email id there is no response and now you guys are replying. That means you are purposefully doing this kind o[censored]nprofessional act to the normal public. Last 15 days i am behind you guys for my refund and till date you never responded to my mails and telecoms. Further i am fed up with the tv installation as you assured that installation and demo will be at free of cost. Till date that also not happened.

Verified Support

Oct 22, 2016

Snapdeal.com Customer Care's response Dear stujt,

We understand the plight. We will get the issue checked and update you at the earliest.

Regards,
Team Snapdeal

Oct 24, 2016

Updated by stujt kindly note the issue is of more than 20 days and still you want to check the issue. I am not understanding why always you people are showing this kind of casual attitudes eventhough i am reminding you daily in the form of emails and telecoms. From last 20 days i have spend more than 300 rs for calling you guys. Daily i am getting the assurance that with in 24hrs i will get the refund.

Provide customers refund ontime instead of daily ads in newspaper. Check your facebook page i think daily hundreds of people are complaining about the refund issue.