[Resolved]  Snapdeal — Replace/Refund the product

Address:411028
Website:www.snapdeal.com

Order ID: [protected] Item: Relish green shirt Customer mail 1: ref no 14191607 Customer mail 2: ref no 14361302 I had put request for replaced of the shirt, it has been picked up and refund has been approved but I havent got the SD cash as refund as per snapdeal policy. I got no reply from both complaints nor anyone responding on phone no. given by snapdeal.
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Jun 20, 2016
Complaint marked as Resolved 
Resolved but with some hassle
Snapdeal.com customer support has been notified about the posted complaint.
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Dear ecosmos

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.


Thank You for your cooperation.

Regards,
Snapdeal Online Team
Thanks, at last for contacting, but support I got is poor. The terms and policies on site are not aligned with what customers get. The customer support directly says we no longer provide such service, then why do you have it in the first place. I was preferring to get the SD cash as refund instead of bank transfer as I wanted to purchase from snapdeal only, but now I no longer want to do that.
Dear ecosmos

We have escalated your concern to our team and are working on it. Resolution would be provided at the earliest, request you to cooperate in the meantime.

Regards,
Snapdeal Online Team
Solved but with lots of rudeness

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