[Resolved]  Snapdeal — Samsung k2200nd laserjet all in one black printer

Address:411037
Website:SNAP DEAL

I have purchased the above subjected product from Snap deal paying on line on 29/12/2015 which I received on 04/01/2016 vide Invoice Ignorance/15-16/14 & the Seller is JSB Office Solutions Pvt. Ltd., New Delhi. there are three items missing in the Parcel - (1) RADF, (2) SCF & (3) USB Cable to connect printer with computer. When i placed order on-line the image of printer shown to me includes all the above missing items.On 07/01/2016 i contacted Snap deal regarding this issue & told them to either deliver me missing items or pick up the Printer for return. They told me that they will resolve the issue. Today i received several time calls from Snap deal & the seller regarding this but they denied to deliver the missing items & also for reverse pick up. They said that these missing items are Optional & you have to pay extra for the same. but when i placed order on-line, there was not any mention of the same & the image shown on-line have all these things. After so much negotiations i receive a call (no.[protected]) from Samsung Company at 12.29pm & the caller guaranteed me that he will tell the seller to deliver the missing items & assured me that he or the seller will call me in this regards within short period. But up-till now i have received any call from seller or Samsung Company.
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Aug 7, 2021
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
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Dear Bharat hiralal shah,

Thanks for reaching out to us. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Team

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