Snapdeal — Unauthorised credit card charges/ unethical behaviour /massive delay arranging refund

Address:Guntur, Andhra Pradesh, 522201
Website:www.snapdeal.com

I tried to purchase a powermax treadmill on 31 march via snapdeal.com .
While making payment the snapdeal website redirected me to page saying that we have technical difficulties and cannot process payment. But snapdeal have debited money from my account. As per their company policy i hae waited for 48 hours still did not get refund. Now my real trouble starts.

I talked to 3 employees and a supervisor from snapdeal all of them giving me several wrong information and making false promises . Even now after 2 weeks i am still waiting for my refund .Please help me ?
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Snapdeal.com customer support has been notified about the posted complaint.
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Snapdeal Dilivered defective items this accident 3rd with us how its possible and you delivery man too rudly behave with customer like mumbai local language
plz dont buy electronic item
Dear Customer( Nattz),

Kindly share your registered email id and contact details on [protected]@snapdeal.com to assist you further.

Regards,
Team Snapdeal
Dear Shaaz(Ansari shaaz),

We request you to share your order id or complaint number to help you out in best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details so that we may assist you with this issue.

Regards,
Team Snapdeal
Dear Shaaz(Ansari shaaz),

We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

Regards,
Team Snapdeal

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