Snapdeal — Worst customer service | |||
I have cancelled one order from your site but i have not got my payment back. It is almost one month over. they said money will be added to SD account. When we call snapdeal they just forward us to bluedart but they says that they dint received any msg from snapdeal reg this.did I ordered product with u or bluedart? R u people playing with our time and money. Irresponsible customer service. Was this information helpful? | |||
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Snapdeal.com customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
I got the mail following on 8th nov reg refund of amount to SD cach account, but still they dint credited my amount.. they said 100% cash back within 7day. Its just a name sake policy since return my product 1 month back... how many email and calls i made... just waste of money and my time...
Isha Ahuja, Nov 08 09:24:
Dear Renuka,
Thank you for contacting Snapdeal.comWith reference to your email in regards to the SD Cash, this is to inform you that we have credited the SD cash in your Snapdeal account. Kindly log in to your account and confirm.We would like to inform you that SD cash is Snapdeal cash which you can use for your future purchases withSnapdeal.com which will be valid for next 6 months.We would like to inform you that you can follow the below mentioned link to know how to use your SD cash.http://www.snapdeal.com/info/gvhowtouseIn case of any further assistance or clarification on this issue, please reply back to this email.Assuring you of our best services always, Yours sincerely,
Isha Ahuja, Nov 08 09:24:
Dear Renuka,
Thank you for contacting Snapdeal.comWith reference to your email in regards to the SD Cash, this is to inform you that we have credited the SD cash in your Snapdeal account. Kindly log in to your account and confirm.We would like to inform you that SD cash is Snapdeal cash which you can use for your future purchases withSnapdeal.com which will be valid for next 6 months.We would like to inform you that you can follow the below mentioned link to know how to use your SD cash.http://www.snapdeal.com/info/gvhowtouseIn case of any further assistance or clarification on this issue, please reply back to this email.Assuring you of our best services always, Yours sincerely,
This seems funny guys.You offered me a promo code but the order was cancelled and returned so the offer was not used. Yet I' waiting for ordering the same product if the SD Cash is credited if not then I waste to be a customer of your concern for a very long time. I haven't asked any offers, but I'm requesting you to provide the unused offer. It seems all my patience has been tested and still I'm helpless.
Ok, then what about my request for compensation for my call charges. Since, I was kept on hold for more than 30 mins twice and not even escalated to senior or my problem was solved. For sure my legal advisor would send a legal notice towards your concern.
Ok, then what about my request for compensation for my call charges. Since, I was kept on hold for more than 30 mins twice and not even escalated to senior or my problem was solved. For sure my legal advisor would send a legal notice towards your concern.
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+91 11 4637 1100 [Customer Care]
+91 88 8825 4614 [Delhi]
+91 92 1269 2126 [Customer Care]
238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
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We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.
Regards,
Snapdeal Online Team