[Resolved]  Snapdeal.com — Amount not refunded yet

Address:	Chennai, Tamil Nadu, 600100
Website:	Snapdeal

From Snapdeal, I ordered ( Order No. - [protected]) for a sewing machine, model - Usha wonder stitch electric sewing machine, on 26.10.2016, and an amount of Rs. 11, 084/- was debited from my account as the payment for the above mentioned product. Within half an hour I cancelled the order. Immediately, your Snapdeal website showed that the order was cancelled and amount refunded and credited to the same bank account.

But, the amount is not credited till this time, though the status in the site shows, it was already credited. I do not know what is happening?

Here, I have to mention that, on 27 Oct., 2016, two days after my first order, I again ordered for the same model sewing machine (Order No. - [protected] and Suborder No. [protected] and product worth Rs. 11, 384/-) - along with an MDI Multicolour Rice light worth Rs.617/- ( Order No. [protected]).

Immediately, I cancelled the order of MDI Multicolour, and the got the amount of Rs.617/- credited to my account.

While the amount Rs.617/- was immediately refunded and credited back, the amount of Rs. 11, 084/- (for the order I placed on 26 Oct., 2016 ) for Sewing machine is not refunded yet. But, in the 'My orders' the status shows it is showing amount refunded.

When this amount (Rs.11, 084) will be refunded?

I am mentioning again that you have also debited Rs. 11, 384/- on 27 Oct., 2016, for my second order of the same model o[censored]sha sewing machine.

I am not able to digest why the amount for cancelled order is not refunded yet, while the status shows it is refunded. PLEASE REFUND THE AMOUNT OF RS. 11, 084/- for cancelled item of sewing machine. And, deliver the item, against the second order (for which a separate amount of Rs. 11, 384/- was taken by you) immediately.

Please give a peace of mind on this Diwali time by solving the above issues.

Thank you.

G Manivannan (Phone no. [protected])
A-405, Roopam apartments, Vadakkupattu Main Road,
Medavakkam, Chennai - 600100. TamilNadu