[Resolved]  Snapdeal.com — Cancelled Paid Order. money not refunded

Address:New Delhi, Delhi

Order No. : [protected] Product Code : [protected] Product - Yamaha RBX170 Bass Guitar Price - 12490/- Payment Mode - Credit Card I purchased a yamaha base guitar on 8th July 2014 from Snapdeal.com They said it will be delivered within 3 business days. after 3 days they said sorry for the delay and it will be delivered in next 3 business days. After next 3 business days they said Sorry your order has been cancelled. Your money will be refunded soon. Although i dont want my money back, i want my order to be delivered to me now. but they said they can't do that. My bank charged me Rs 1156/- interest/first installment which i have to pay anyways. Its a snapdeal fault and i have to pay that amount without even receiving any product which i ordered . I Will go to Consumer court regarding this. Snapdeal is so pathetic. Never buy any product from Snapdeal.com
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Aug 14, 2020
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
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Dear Nishant,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team
I had a word with a customer care advisor of snapdeal regarding the same.
he kept on saying sorry but could not give me a resolution of my problem. it took me half an hour to get a supervisor on the call.
but even the supervisor was no different. he kept on repeating what the advisor was telling me.
the supervisor promised a callback to me from the manager which i never received. this is called a poor and 0% trusthworthy service,
but the interesting fact is that even the manager said that he can't help me in that.
i spent hours and hours on consecutive calls i made to Snapdeal CC.
the result is zero.
i had to miss my performance in the show because i didnt get my guitar.

Why did Snapdeal took a Order if they didnt have the product to be delivered?
And if they had the product then why didnt they delivered it to me. Did they sell it to someone else at higher price?
If there is a high demand of this product then what about my Demand and my Order?


Snapdeal -->Really Very Dissapointed (thumbs down)
its been 2 weeks have written emails to writeous and help on snapdeal with no response. RE: Your order ID: [protected] | JBL FLIP2 - Faulty Packaging (Request number 8443868.)

They are a CRAP company nobody give a response on email or phone calls. They sell crap and should be taken out by the Govt of India and thrown into to Jail along with its management Kunal

Guys one suggestion ...DONT BUY FROM SNAPDEAL. THEY ARE SELLING SECOND HAND PRODUCT. TRUST ME OR EXPERIENCE IT YOURSELF BY ORDERING

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