[Resolved] Snapdeal.com — Complaint against courier company of Snapdeal | |||||
I have purchase two product from snap deal and I got the call from Courier company that you parcel will be delivered tomorrow. They have send me the sms along with the name of the person and his number who will be delivering the parcel. I got the call from the Krishna Kamite [protected] and told me to collect the parcel from a place which was 2 km away from my residence. I told him to delivered the parcel at my residence and he said you come and don't have time to search for the address. I said I have paid the delivery charges and its your duty to deliver the parcel at my door step. He was not ready to deliver at my door step and said you are staying in chawl and I don't have time to search for the address. This was very irresponsible answer from snapdeal and associates company. Snapdeal has not mentioned any where that if any person is staying in chawl is not eligible to get the doorstep delivery. I will held snapdeal responsible for this. They don't have system where the parcel is not delivered they have to call the customer and get the reason. This courier company act as if they are the owner of the company and mention any manipulate reason for not delivering. Was this information helpful? | |||||
Dec 12, 2016 Complaint marked as Resolved My query was attended by Snapdeal team and sorted the issue.
Company has delivered the parcel at my doorstep
Snapdeal customer care called me and have my feedback and apologized me for he same.
Courier person too apologized me and sorry for delay. Snapdeal.com customer support has been notified about the posted complaint. Verified Support Dec 08, 2016 Snapdeal.com Customer Care's response Dear Sam Saw, We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim. Regards, Team Snapdeal Verified Support Dec 13, 2016 Snapdeal.com Customer Care's response Dear Sam Saw, We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance. Regards, Team Snapdeal | |||||
 1 Comment | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
71%
Complaints
14445
Pending
2758
Resolved
9447
+91 11 4637 1100 [Customer Care]
+91 88 8825 4614 [Delhi]
+91 92 1269 2126 [Customer Care]
238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
View all Snapdeal.com contact information
your worthless site snapdeal.Com is a piece of [censored]
your snapdeal is not letting me buy a watch that i want this is why your site is god damn piece of [censored]
Kindly share your registered email id and contact details on writetous@snapdeal.com so that we may assist you further.
Regards,
Team Snapdeal