Snapdeal.com — Complaint regarding return. | |||||
Hello, This is Gaurav, Mobile no- [protected]. I ordered a Nike running shoes on 3rd april order ID-Order ID: [protected]. The shoe quality is worst and I want to return it.Regarding that I registered a complaint on snapdeal website Reference number[protected]. I received my order on 6th of april and registered a request of return on 8th of april. During placing a return request online I changed my pick up address as I am not available on the item shipping address anymore.During my call to customer care on 8th of april the guy told me the item will only be picked at the address to which it is shipped, so he suggested me to ship the item manually and the courier charges will be paid by snapdeal and asked me to wait for max. 48 hours. I got no mail in next 2 days and again I called the customer care explained him the issue and I asked him to let me speak to his senior. But, he itself talked to the senior and assured me that I'll receive the mail in next 48 hours. On 15th of april . I again called and explained him my situation and asked him to let me speak to his senior this time.But he said at this time our seniors are not available. So I was left with no option but to trust him again and wait for next 48 hours for mail. I again called on 19th of april, they again said you will get revert from on in 24 hours. Today its 20th april and still no response. Kindly look into it process my request and refund as soon as possible. Regards, Gaurav Kumar Was this information helpful? | |||||
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Snapdeal.com customer support has been notified about the posted complaint. | |||||
 5 Comments | |||||
Comments
Please contact me on [protected] as soon as possible.
Dear Gaurav(thegauravk),
We request you to allow us some time as our team is working on your concern. Our representative will get in touch with you.
Regards,
Team Snapdeal
We request you to allow us some time as our team is working on your concern. Our representative will get in touch with you.
Regards,
Team Snapdeal
shatta's reply, Aug 28, 2016
Dear Sir/madam
My account id is sharathshane45@gmail.com
Order id is 14680182097
Ticket no. 28240434
Product name is Zebronics home theatre
What i have received the product is not working, so i made return request but your team has initiated manual return so i sent the courier through professional courier but the warehouse team is refusing to take because it is big product, like that the courier guy as told me so i made the complained to Snapdeal customers care but still now the process is in pending and still i didn't received reimbursement of courier charge and i have also attached the scanned copy of courier slip.its my humble request plzzzz solve my problem as soon as possible
Thank you
My account id is sharathshane45@gmail.com
Order id is 14680182097
Ticket no. 28240434
Product name is Zebronics home theatre
What i have received the product is not working, so i made return request but your team has initiated manual return so i sent the courier through professional courier but the warehouse team is refusing to take because it is big product, like that the courier guy as told me so i made the complained to Snapdeal customers care but still now the process is in pending and still i didn't received reimbursement of courier charge and i have also attached the scanned copy of courier slip.its my humble request plzzzz solve my problem as soon as possible
Thank you
Hi Gaurav(thegauravk),
Our team got in touch with you and asked to return the product manually once we'll receive the courier slip case will be re open.
Thanks,
Team Snapdeal
Our team got in touch with you and asked to return the product manually once we'll receive the courier slip case will be re open.
Thanks,
Team Snapdeal
shatta's reply, Aug 28, 2016
Dear Sir/madam
My account id is sharathshane45@gmail.com
Order id is 14680182097
Ticket no. 28240434
Product name is Zebronics home theatre
What i have received the product is not working, so i made return request but your team has initiated manual return so i sent the courier through professional courier but the warehouse team is refusing to take because it is big product, like that the courier guy as told me so i made the complained to Snapdeal customers care but still now the process is in pending and still i didn't received reimbursement of courier charge and i have also attached the scanned copy of courier slip.its my humble request plzzzz solve my problem as soon as possible
Thank you
My account id is sharathshane45@gmail.com
Order id is 14680182097
Ticket no. 28240434
Product name is Zebronics home theatre
What i have received the product is not working, so i made return request but your team has initiated manual return so i sent the courier through professional courier but the warehouse team is refusing to take because it is big product, like that the courier guy as told me so i made the complained to Snapdeal customers care but still now the process is in pending and still i didn't received reimbursement of courier charge and i have also attached the scanned copy of courier slip.its my humble request plzzzz solve my problem as soon as possible
Thank you
Dear Sir/madam
My account id is [protected]@gmail.com
Order id is [protected]
Ticket no. 28240434
Product name is Zebronics home theatre
What i have received the product is not working, so i made return request but your team has initiated manual return so i sent the courier through professional courier but the warehouse team is refusing to take because it is big product, like that the courier guy as told me so i made the complained to Snapdeal customers care but still now the process is in pending and still i didn't received reimbursement of courier charge and i have also attached the scanned copy of courier slip.its my humble request plzzzz solve my problem as soon as possible
Thank you
My account id is [protected]@gmail.com
Order id is [protected]
Ticket no. 28240434
Product name is Zebronics home theatre
What i have received the product is not working, so i made return request but your team has initiated manual return so i sent the courier through professional courier but the warehouse team is refusing to take because it is big product, like that the courier guy as told me so i made the complained to Snapdeal customers care but still now the process is in pending and still i didn't received reimbursement of courier charge and i have also attached the scanned copy of courier slip.its my humble request plzzzz solve my problem as soon as possible
Thank you
Snapdeal.com Customer Care's response, Aug 29, 2016
Verified Support
Dear shatta,
Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
Regards,
Team Snapdeal
Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
Regards,
Team Snapdeal
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Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
Regards,
Team Snapdeal