Snapdeal.com — Cooler Master K380 CPU Cabinet not delivered. Order ID: [protected]

Address:

Ahmedabad, Gujarat

My order# is: [protected]. I haven't received "Cooler Master K380 CPU Cabinet". Your website shows product is returned. How did it get returned and who returned I have no idea. How could it get returned when it was never delivered to me? 21 days have passed today and I have not been delivered my product. The product was promised to be delivered by 5th Jan. This is the standard cookie cutter reply that I get from your confused customer care:"Dear ####, Thank you for contacting Snapdeal.com.Please accept our apologies for the inconvenience you have experienced.We are writing to inform you that we are working on your request to update you at the earliest. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our services.Please note the below mentioned complaint number for your future reference"Thinking that your email customer care might be stupid I thought of calling them and they would do the same thing create a complaint and at the end say "Aap nischint rahiye meine apne aur se request forward kar dia hai"???!!??? 2 days later I ask about my status, they create yet another complaint. They keep creating complaints but don't solve any. I have called their people 5-6 times and emailed them 7-8 times. I want my refund back.