[Resolved]  Snapdeal.com — Damaged product delivered twice

Address:

Pune, Maharashtra

Dear Sir, Order ID [protected] I ordered euroline Euroline EL 118 Hand Blender Black in the month of march 2014. I received the damaged product on 13th March 2014. Then I informed snapdeal customer support team and thereafter the reverse pick up was arranged. Subsequently I was given a replacement and the same was delivered on 21st March 2014. Surprisingly after detailed complaint, I received again a damaged product. Primafacie it seems that the earlier product is resend with the same packing. It reflects that snapdeal doesn't have any quality checks. The customer is terribly suffered. After loosing my faith in snapdeal and I requested for reverse pick up & refund. Since 21st March 2014, I am following with them, every time the telecallers are informed that they will look into it and will arrange for reverse pick up and subsequently refund. But so far no response. Today I spoke to telecaller Ms. Geetika. If the call are recorded for training and quality check, then action should have been taken. You cannot harass the customer. Till date, I called at least 10-12 times to snapdeal customer support but very poor response. Its nothing but use of customers money by snapdeal. Is the customer have any alternatives than filing a legal suit against snapdeal? Kindly advise.