Snapdeal.com — Delay in processing complaint filed against defective phone

Address:

Udham Singh Nagar, Uttarakhand

Hello, I had ordered a micromax phone from snapdeal along with flip cover and i received a defective piece of phone. i had requested for refund and as there was no reverse pickup facility available in my city, i had couriered the package my self. the status of refund for my phone is still not known but i have received the refund for flip cover. snapdeal representatives tell me they have not received the phone till now, but how is that possible as i had couriered both the phone and flip cover together. it has been 20 days since i had courierd my phone and still no refund for my phone. it is a very bad experience for me and it has consumed a lot of my time in calling snapdeal people and getting the same answer again and again "Sir we will look in to this matter on priority basis" with no step being taken place in order resolve it. My order id is:[protected]