Snapdeal.com — Delivery of faulty product

Dear Hemanta,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.


Regards,
Snapdeal Online Team

I had purchased Oplus xonphone 5 Mobile Phone through online from snapdeal. The product was delivered to me on 19 Dec n found faulty(Speaker not working) on 24 Dec. I had launch the complaint on 25 Dec to snapdeal to return the product under trustpay guarantee (return of faulty product under 7 days). First of all they agreed and appointed the Nuvoex courier agency to collect the item back. But they only come to collect flip cover (Which was purchased alongwith the mobile Phone). Now I have received their mail that your product was delivered to you on 17 Dec and not comes under trustpay guarantee policy.

I had purchased Oplus xonphone 5 Mobile Phone through online from snapdeal. I have booked the product on 12 or 13 Dec Snapdeal appointed 18 Dec as the date on or before which the product suppose to be delivered to me and Redex courier agency given the 15 Dec as delivery date, but neither on 15 nor on 18 the product was delivered. The product was delivered to me on 19 Dec n found faulty(Speaker not working) on 24 Dec. I had launch the complaint (complaint No 13761510, Registered Mobile No with snapdeal is [protected]) on 25 Dec to snapdeal to return the product under trustpay guarantee (return of faulty product under 7 days). First of all they agreed and appointed the Nuvoex courier agency to collect the item back. But they only come to collect flip cover (Which was purchased alongwith the mobile Phone). Now I have received their mail that your product was delivered to you on 17 Dec and not comes under trustpay guarantee policy.