[Resolved]  Snapdeal.com — Delivery of wrong item

Address:Madurai, Tamil Nadu

I ordered a bicycle kross 18T buddy on 17/08/14 through snapdeal my order no. Is [protected]. They delivered the parcel on 28 /08/14 and i paid 4787/- after opening the parcel i found different item inside. Same day i complaint regarding this my request no was 8835368. I had ordered kross 18t buddy but they sent me kross 16 t buddy. After one day snapdeal sent me a message stating that we will arrange reverse pickup for wrong delivery in next 48 hrs and you paste the return form on top of the parcel. Thereafter i prepared the parcel and pasted the retun form which was was sent by snapdeal on top of parcel. Today is 12 th day. After lots of reminders on phone nobody came for reverse pickup. Snapdeal is cheating me. Pls help me. My contact no. Is [protected]. Pls help
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Aug 14, 2020
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
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Worst

I placed an order for JBL speakers on Snapdeal Order number : [protected] and paid the amount upfront. When i received the item, the item contained kaspersky internet security 2015 against order number. [protected]. The delivery of my item was at Chennai, but the item delivered to me was supposed to be delivered to a customer in bangalore.

I have requested for immediate replacement with the product that i ordered.

Very deficient service from snapdeal
Dear Kuriyedath Ramesh,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team
Dear Kuriyedath Ramesh,

We sincerely apologize for the inconvenience.
Hope your issue has been resolved. In case, you are still facing any concern, please write to us at [protected]@snapdeal.com.

Thank you for your cooperation.

Regards,
Snapdeal Online Team

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