Snapdeal.com — Easy mop spin mop for perfect cleaning with stainless steel ring (Red)_refund not recieved

Address:	380052
Website:	www.snapdeal.com

I ordered Easy Mop Spin Mop For Perfect Cleaning With Stainless Steel Ring(red) this product on 12th Aug 2015. My Order no. is [protected] and was excited to receive the same but I don't know what went wrong with the shipping I got a message stating that shipping has been lost during transit. So we will not be able to deliver this product but after a month I got a message that I will be receiving the product and to my surprise that very afternoon the product was on my hands. As soon as I tried to see how it works I realize that it was not spinning 360 degree and then the painful journey begins. I would call almost every three days for reverse pick up and you wont believe it! but the advisors said that this product was already lost during shipment and so we don't have anything mentioned over here that you have received it, so we cannot assign any courier service for reverse pick up. You have to manually do it by yourself.Then almost after thousands of calls SNAPDEAL assigned reverse pick up on 26th October 2015. I was waiting for a call from Snapdeal about my refund but didn't receive any response from their side then i called them and asked about my refund and the advisor said within four days i will be receiving it but till now I have not received my refund. Whenever I call them they say that your matter has been already prioritize by us or we have escalated your issue you will soon get your refund but it has been almost a month now after reverse pick up but I have received anything from Snapdeal.I am still struggling for my refund of 800/- Rs till now. I think as a consumer it is my right to get my refund back.