Snapdeal.com — FAKE INFORMATION ABOUT ORDER TO Hide Unprofessional Approach | |
I want to bring to your notice the way your company fools the customer.
I ordered a Women wrist watch with Order no [protected] for my wife as it is her Bday on 6th June by Prepaying the amount INR 2617.
Considering the delay in transportation I ordered it on 17th May 2015 itself.
After placing the order, I got a message "your order is confirmed"
After few days when I checked it for status, I got a message that "My Order is packed and waiting for warehouse pickup".
Then on 25th May 2015, I got a message that " My Order is cancelled as the item I ordered is out of stock.
I have lost the opportunity to gift my wife what she wants because of fraudulent approach of SNAPDEAL.
Put yourself in my shoes and think.
I have two simple questions. It will be my honor if you answer these.
If Item was out of stock What was packed? If the Item is packed how it can be out of stock.?
I have attached snaps of the above mentioned mails. Please go through it.
After thinking a lot, I can conclude Snapdeal fools the customer in this way.
You kept my money for few days and enjoyed the interest. The interest amount may be too small but I can make out that you have Thousands Of Customers who pay you before getting the delivery.
What you think of your company. Customer is King Remember. We are not fools.
If your company needs money you can tell me. I will sign a cheque or I will arrange the donations for SNAPDEAL.
If you have some ethics left in our business, You will refund my money with interest or Pay for my order from your own Pocket.
Please tell me the reason why I should not tell bad about your company to others and Why I should not publish these foolish mails by SNAPDEAL.
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Snapdeal.com customer support has been notified about the posted complaint. | |
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+91 11 4637 1100 [Customer Care]
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Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.
Regards,
Snapdeal Online Team