[Resolved]  Snapdeal.com — False products listed online

Address:

Mumbai City, Maharashtra

I had ordered a 55" Toshiba full HD LED TV for Rs.60642/- on 27/07/15 during the electronics sale that was being promoted widely. The order was conformed and payment made via debit card and was due to reach me in 8-10 days. On 30/07/15 I received a message saying that the TV could not be shipped by this seller and the order was being transferred to another seller at no additional cost. On 03/08/15, I received an intimation from my bank stating that the entire amount had been refunded. I did not receive any intimation from Snapdeal regarding the same. I then called them up and spoke to a customer care executive who informed me that the order had been cancelled due to reasons which were unknown and that I would have to reorder the said TV but now at a higher price of Rs. 64800/-. I find this highly unbelievable more so when the TV is listed as 'being packed' in My Orders page. I am of the opinion that Snapdeal's sellers do not actually have the products at the price listed and are misleading buyers with discounted offers to gain popularity. Due to my booking of the TV here, I have lost out on other competitive offers that I were available on other websites and electronics stores. I think that it's only fair that Snapdeal offers me the same TV at the original price of Rs.60, 642/- as purchase of the same was made in good faith by me. If Snapdeal is not able to handle Mega sales, then they should refrain from organising the same. I am very disappointed by my Snapdeal experience and I'm almost certain it will be my final attempt of buying any item on this website.