[Resolved]  Snapdeal.com — faulty product delivered and not delivering or dispatching the replacement

Address:

New Delhi, Delhi

Worst service I have ever experienced with online shopping with Snapdeal. I ordered an HP 15 R284TU laptop on 17th June 2015 and was given a faulty product. When I requested for replacement, order status kept saying it was order with different seller. It was ordered with two different sellers other than the one it was originally ordered with. When I requested for order cancelation and refund, they promised me a text and an email in next 48 hours confirming that the order has been canceled which was never sent. I had to make another call to get the complaint number. but since it was not canceled from snapdeal, I thought of giving them another chance and decided to wait for the product as I needed it urgently. when I about to receive the replacement order, order status started saying it is about to deliver on or before 29th June 2015 but as per courier company that it is detained( Current Status: Detained At JAIPUR LPC due to Reason: RTO AGAINST RE-DISPATCH-UNTRACEABLE ). I have made numerous calls and was informed that the delivery cannot be committed on time as it is detained(as per courier company delivery status) today I called the courier company and they denied helping me with any query and asked me to call snapdeal only for any sort of query. I called snapdeal and they sounded clueless about the product delivery and asked me wait another 48 hours and when I denied to hang up on the call and asked them initiate refund on the same, they asked me wait until they get the product back but no one knows where the product is. further when I asked them to send me an apology mail containing whatever promises they made to me, the denied and sent me an apology mail stating that canceled order which is in non cancelable status I have experienced all this crap even when the payment was made all in advance. Order ID: [protected] Rahul Jayaswal Contact # [protected]