Snapdeal.com — Hp laptop refund not done since one month | |||||
I got the wrong laptop delivered upon received with order no [protected]. Then i called the snapdeal customer service center. Then i requested them for return. They arranged the pickup through ecom express with airway bill no:[protected] on 27th june 2016. Pickup was successfully done, currior acknowledgement slip is attached. Since then i am callling snapdeal, they say that they have not received the material. One of their executive said that its our responsibility to get the product back and arrange the refund. After few days i found out that the my account page says pickup failed, snapshot is attached below. I am helpless now. The product is also now with me since then nor the money. The whole case is discussed with manager ankush bhalla. Who asked me to relaxed and the case will be solved by 16th july 2016 evening. I was also assured for the call back, which i never received. I talk several times, they just need more 24 hrs to solve the issue. Snapdeal dont force me to go to the consumer court. I am attaching here the courier delivery receipt and the webpage snapshot Ref number :25513979 can also be noted Bhanupratap [protected] Email: [protected]@gmail.com Was this information helpful? | |||||
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Snapdeal.com customer support has been notified about the posted complaint. | |||||
 21 Comments | |||||
Comments
Dear Sapsweat,
Thanks for reaching out to us with your concern. Kindly share your order details or complaint number with us on [protected]@snapdeal.com so that we may assist you in a better way.
Regards,
Team Snapdeal
Thanks for reaching out to us with your concern. Kindly share your order details or complaint number with us on [protected]@snapdeal.com so that we may assist you in a better way.
Regards,
Team Snapdeal
Dear Amit Bhuwania,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.
Regards,
Team Snapdeal
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.
Regards,
Team Snapdeal
I got a call from Mr Sanjay Yadav, One of your executive.He did not gave a satisfactory answer. I have to take this case to a higher level.
OK waiting for your Concern
How many more days do you need. Its horrible.
I suggest all not to buy anything from snapdeal as its return policy is like Indian judicial system.
U will keep on getting dates but no solution.
They say no Question asked at the time of return. But they have rejected my return without any reason. Now they say that they cannot disclose the reason. Actually thet dont have any.
I suggest all not to buy anything from snapdeal as its return policy is like Indian judicial system.
U will keep on getting dates but no solution.
They say no Question asked at the time of return. But they have rejected my return without any reason. Now they say that they cannot disclose the reason. Actually thet dont have any.
Was it some kind of a joke or what..?
After a long time you yourself gave me the status and that to fake.
Now you again need time to look in to the issue. What a timepass..?
This is a online forum Mr.Snapdeal. Be carefull for your words. You said that the refund has been initiated without any conformation.
Look at the face of this company... HOw much time do u need again..?
After a long time you yourself gave me the status and that to fake.
Now you again need time to look in to the issue. What a timepass..?
This is a online forum Mr.Snapdeal. Be carefull for your words. You said that the refund has been initiated without any conformation.
Look at the face of this company... HOw much time do u need again..?
I will make a serious action against it... And will see that you meet a consumer forum soon. Because i have not ever received the laptop nor the money refund
First you said that the refund is initiate and now you say that refund cannot be initiate...
This is at all not justifired
This is at all not justifired
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We understand you are disappointed with the delay, please accept our apologies for the inconvenience. We assure you that our team is working to resolve your concern on priority and will share an update soon.
Regards,
Team Snapdeal